Privacy Policy

Last updated: May 13, 2025

This Privacy Policy describes the policies and procedures of Metarichtech Company Limited
(“Company”, “We”, “Us”, or “Our”) regarding the collection, use, and disclosure of Your
information when You use our Service, and explains Your privacy rights and how the law protects You.

By engaging with our services or providing your personal information through any channel,
You agree to the collection and use of information in accordance with this Privacy Policy.

1. Company Information

Metarichtech Company Limited
UNIT B, 12/F, FU CHEUNG CENTRE, NO. 5-7 WONG CHUK YEUNG STREET,
SHA TIN, NEW TERRITORIES, HONG KONG
Email: info@metarichtech.com
Website: https://metarichtech.com

2. SMS / Text Messaging & A2P Communications

This section specifically addresses our SMS messaging practices in compliance
with A2P 10DLC regulations and carrier requirements.

2.1 SMS Opt-In and Consent

We may send you SMS text messages related to your purchase orders, delivery notifications,
shipment status updates, order confirmations, and other transactional communications
related to our enterprise digital management services.

You will only receive SMS messages from us if you have explicitly opted in.
Since our services are managed directly by our team without an online self-registration portal,
consent is collected through the following offline methods:

  • Signing a purchase order or service agreement that includes SMS notification consent language
  • Providing written or email confirmation agreeing to receive SMS notifications from Metarichtech
  • Verbal consent provided to a Metarichtech representative, which is recorded and maintained internally
  • Completing a paper-based or PDF opt-in form provided by Metarichtech staff

All opt-in records are maintained securely by Metarichtech. No SMS messages will be sent
without prior documented consent from the recipient.

2.2 Types of SMS Messages Sent

Once you have opted in, you may receive the following types of SMS messages:

  • Purchase order confirmations
  • Shipment and delivery status updates
  • Order processing and dispatch notifications
  • Procurement-related alerts and reminders
  • Account or service-related notifications

2.3 Message Frequency

Message frequency varies depending on your order and account activity.
You may receive multiple messages per transaction as your order progresses through
different stages (e.g., confirmed, shipped, out for delivery, delivered).

2.4 Message and Data Rates

Message and data rates may apply. Please check with your mobile carrier
for details on any charges that may apply to SMS messages received.

2.5 How to Opt-Out (Unsubscribe)

You may opt out of receiving SMS messages from us at any time by:

  • Replying STOP to any SMS message you receive from us
  • Contacting us by email at info@metarichtech.com and requesting removal from our SMS list
  • Informing your Metarichtech account representative directly

After opting out, you will receive a final confirmation SMS and will no longer receive
further messages unless you choose to opt in again.

2.6 Help & Support

For help regarding our SMS communications, reply HELP to any of our
SMS messages, or contact us directly at
info@metarichtech.com.

2.7 No Sharing of Phone Numbers for Marketing

We do not sell, rent, share, or disclose your mobile phone number or
SMS opt-in data to any third parties or affiliates for their own marketing or
promotional purposes. Your phone number is used solely for the
transactional SMS communications described in this section.

3. Information We Collect

3.1 Personal Data

In the course of providing our services, we may collect the following personally
identifiable information through offline channels, direct communication, or our website:

  • Full name
  • Email address
  • Mobile phone number
  • Company name and business address
  • Purchase order and transaction details
  • Usage Data (when visiting our website)

3.2 Usage Data

Usage Data is collected automatically when you visit our website. It may include
information such as your device’s IP address, browser type and version, pages visited,
time and date of visit, time spent on pages, unique device identifiers, and other
diagnostic data.

3.3 Tracking Technologies and Cookies

We use Cookies and similar tracking technologies to monitor activity on our website
and store certain information to improve your browsing experience.

  • Session Cookies: Deleted when you close your browser. Used for essential website functions.
  • Persistent Cookies: Remain on your device after you go offline. Used to remember your preferences.
  • Web Beacons: Small electronic files used to count users who have visited certain pages and for related website statistics.

4. How We Use Your Personal Data

The Company may use your Personal Data for the following purposes:

  • To provide and maintain our Service, including monitoring usage and managing accounts.
  • To fulfill contracts for products, items, or services you have purchased or engaged us for.
  • To send transactional SMS notifications related to your orders and deliveries, as described in Section 2.
  • To contact you via email, phone, or SMS regarding updates, security alerts, or service-related information.
  • To manage your requests and inquiries submitted to us.
  • For business transfers in the event of a merger, acquisition, or asset sale.
  • For analytics and service improvement to enhance our products and user experience.

5. Sharing Your Personal Data

We may share your personal information only in the following limited situations:

  • With Service Providers: Who assist us in operating our business and delivering services, and who are bound by confidentiality obligations.
  • For Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition.
  • With Affiliates: Who are required to honor this Privacy Policy.
  • For Legal Compliance: When required by law or in response to valid legal requests by public authorities.
  • With Your Consent: For any other purpose with your explicit prior consent.

We do not sell, rent, or share your mobile phone number or SMS opt-in
information with any third party for marketing or promotional purposes.

6. Retention of Your Personal Data

We will retain your Personal Data only for as long as necessary to fulfill the purposes
outlined in this Privacy Policy, comply with our legal obligations, resolve disputes,
and enforce our agreements. SMS opt-in and opt-out records are retained for a minimum
of 4 years in accordance with carrier compliance requirements.

7. Security of Your Personal Data

The security of your Personal Data is important to us. We implement commercially
reasonable technical and organizational measures to protect your information. However,
no method of transmission over the Internet or electronic storage is 100% secure,
and we cannot guarantee absolute security.

8. Your Rights

You have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate personal data
  • Request deletion of your personal data, subject to legal obligations
  • Withdraw consent for SMS communications at any time by replying STOP or contacting us
  • Lodge a complaint with the relevant data protection authority

To exercise any of these rights, please contact us at
info@metarichtech.com.

9. Children’s Privacy

Our Service is not directed to anyone under the age of 13. We do not knowingly collect
personally identifiable information from children under 13. If you believe your child
has provided us with personal data, please contact us immediately so we can take
appropriate action.

10. Links to Other Websites

Our website may contain links to third-party websites not operated by us. We strongly
advise you to review the Privacy Policy of every site you visit. We have no control over
and assume no responsibility for the content or privacy practices of any third-party sites.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant
changes by posting the updated policy on this page and revising the “Last updated” date.
You are advised to review this Privacy Policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy, our SMS practices, or wish to
exercise your data rights, please contact us: